Pengukuran Kinerja Lembaga Amil Zakat Masjid Raya Bintaro Jaya Melalui Perspektif Balance Scorecard

Abstract

Performance measurement plays a crucial role in an organization, aiming to encourage continuous improvement in finding the most effective evaluation methods. However, it remains a challenge for organizations to formulate objectives that align with their mission, particularly in the field of Islamic philanthropy. This study aims to examine the performance of human resources in the Amil Zakat Institution and analyze their role in achieving the organization’s strategic objectives. This research employs a mixed-methods approach with an exploratory design. Data were collected through interviews and the distribution of questionnaires using a Likert scale. The results indicate that the performance of human resources falls into the “good” category, with the highest score in the customer perspective and the lowest in the learning and growth perspective. Furthermore, the strategic role of human resources is not limited to administrative functions but also serves as a key element in organizational strategy. These findings highlight the need for improvement in human resource development to support the long-term growth of the Amil Zakat Institution.