Tinjauan Yuridis Perlindungan Konsumen dalam Transaksi Marketplace Berbasis Syariah Menurut UU No. 8 Tahun 1999 dan Fatwa DSN-MUI No. 144 Tahun 2021
DOI:
https://doi.org/10.33511/almizan.v10n1.63-75Keywords:
Consumer protection, sharia-based marketplace, khiyar rights, sharia e-commerce, online sales transactionsAbstract
Rapid growth in e-commerce through Sharia-based marketplaces has increased the need for consumer protection that not only ensures legal certainty but also complies with Islamic principles. Issues such as product discrepancies, delivery delays, and information asymmetry between sellers and consumers may result in consumer losses in online transactions. This article aims to analyze the conformity of consumer protection practices in online sales transactions at Monalisa Hijab Store on Shopee Barakah with Law Number 8 of 1999 concerning Consumer Protection and the Fatwa of the National Sharia Council of the Indonesian Council of Ulama Number 144 of 2021 concerning Marketplaces Based on Sharia Principles. This study employed a qualitative method with a normative-empirical approach through a case study. The findings indicate that consumer protection practices at Monalisa Hijab Store generally comply with both statutory regulations and Sharia principles, as reflected in transparent product information, the availability of return and refund mechanisms, and the implementation of khiyar rights in transaction settlement. Nevertheless, communication barriers between sellers and consumers and differing perceptions regarding products still affect customer satisfaction. These findings suggest that strengthening communication and improving Sharia transaction literacy are essential to enhancing consumer protection in Sharia-based marketplaces.
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