Tinjauan Yuridis Perlindungan Konsumen dalam Transaksi Marketplace Berbasis Syariah Menurut UU No. 8 Tahun 1999 dan Fatwa DSN-MUI No. 144 Tahun 2021
Abstract
This study aims to analyze the conformity of consumer protection practices in online buying and selling at Monalisa Hijab Store on Shopee Barakah based on Law No. 8 of 1999 concerning Consumer Protection and DSN-MUI Fatwa No. 144 of 2021 regarding Sharia-based Marketplace. The research employs a qualitative method with a normative-empirical approach using a case study design. Primary data were obtained through observation and interviews, while secondary data were collected from legislation, fatwas, books, and relevant journals. The findings indicate that consumer protection practices at Monalisa Hijab Store are generally in accordance with both positive law and sharia principles, as reflected in transparent product information, refund or replacement mechanisms, and the application of khiyar rights. However, challenges remain in seller-consumer communication and differences in customer perception that affect satisfaction.
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